My company just got a new CEO. He is engaging, dynamic, with a slightly self-deprecating sense of humor and a crisp, clear message about who we are as a team and where we're going. During our all-hands meeting, I asked him a question he didn't know the answer to, but asked me to email it to him (in front of 1,000 colleagues, no less). I did. Within an hour, it had bounced from him to our CFO and back to me with the answer. Another gal made a comment about a way to potentially increase revenues, and he told her to form a task force to research it and get started on the process of achieving it.
Motivational? Absolutely!
With that one act, I learned he is as good as his word and he understands the speed of caring.
Above, my first interaction with him, was step 2. Step 1 was our Board having the vision to know the kind of person we need at the helm, find him, and give him to us. There's always a Step 1.
Identifying the challenges to your business, gathering input from your team and acting swiftly and decisively to retify them is what separates the merely good from the truly great.
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